🐾 Woof Decals Return & Refund Policy

Woof Decals Return & Refund Policy
Last Updated: [28-November-2025]

Woof Decals is a brand owned and operated by Philosophy Mood LLC (“Woof Decals”, “we”, “us”, or “our”). Because most of our vinyl decals are made-to-order and personalized, this Return & Refund Policy is designed to protect both your experience and our quality standards.

By placing an order on WoofDecals.com or through our official storefronts (such as TikTok Shop or other marketplaces), you agree to this policy, in addition to our Terms & Conditions. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. Made-to-Order – No General Returns

Because our products are customized based on the information you provide:

- We generally do not accept returns, exchanges, or cancellations for personalized items once production has started, except in cases of manufacturing defects or errors made by us.

If something does not look right, please contact us and we will do our best to help.

Contact: info@woofdecals.com within 7 days of delivery.
Please include your order number and clear photos of the issue.

2. Non-Refundable Situations

We do not offer refunds or free replacements in the following situations:

- Customer errors during customization (e.g., wrong name spelling, wrong font, color, size, or other options as entered at checkout).
- Damage caused by improper installation, surface preparation, or misuse.
- Minor color or size differences due to screen display variations or manual measurement.
- Requests to change or cancel the order after the modification/cancellation window has passed (see Section 3).
- Delivery delays or issues caused by the shipping carrier or customs authorities, unless required by applicable law.

Shipping fees are non-refundable unless the return is due to our mistake.

3. Order Modifications & Cancellations

We start preparing your custom product shortly after your order is placed.

- You may request a change or cancellation within 2 hours of placing your order by emailing info@woofdecals.com with your order number and requested change.
- After this 2-hour window, we cannot guarantee changes or cancellation, as your order may already be in production. In such cases, the order will be treated as final.

4. If We Make a Mistake (Defective or Incorrect Items)

If we made an error in your order (for example: wrong color, size, design, or a misspelling that does not match your submitted text), or if the item arrives damaged or defective, we will make it right.

To qualify:

- Email info@woofdecals.com within 7 days of the delivery date shown in the tracking.  
- Include your order number and clear photos of the product and the issue.

We will review your request and respond within 2–3 business days.

If your claim is approved, we will:

- Send you a replacement free of charge; or  
- Issue a full or partial refund to your original payment method (depending on the nature of the issue).

We may ask you to return or safely dispose of the defective item according to our instructions.

5. Return Conditions (When a Return Is Required)

In rare cases where we request that you return an item:

- The product must be in its original condition and, when possible, in the original packaging.
- You must follow the return instructions and timeframe we provide.
- Refunds (if applicable) are processed after we receive and inspect the returned item.
- Once approved, refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider (typically 5–10 business days).

Unless we made an error, you are responsible for return shipping costs.

6. Shipping & Delivery Issues

6.1 Carrier Delays and Lost Packages  
Once your order has been handed to the carrier, we are not responsible for delays caused by the carrier, weather, customs, or other factors beyond our control. However, we will do our best to assist you in tracking your package.

If your package is lost in transit (never marked as delivered), please contact us at info@woofdecals.com and we will review the situation with the carrier and propose an appropriate solution.

6.2 “Delivered” but Not Received  
If tracking shows “delivered” but you did not receive the package:

1. First check with household members, neighbors, or building management, and verify the address used at checkout.  
2. Then contact your local post office or carrier and open a claim using your tracking number.  
3. If the issue is not resolved, contact us with your order number and carrier claim details. We will review each case individually, but we cannot guarantee a free replacement in all situations.

7. Marketplace Orders (TikTok Shop, etc.)

If you purchased through a marketplace (such as TikTok Shop, Facebook/Instagram Shops, Google Shopping, or eBay), this policy applies to our handling of returns and replacements for our products, but the platform’s own policies and processes may also apply (for example, their dispute resolution or buyer protection programs). In case of conflict, we will follow the minimum requirements imposed by the platform and applicable law.

8. Contact Us

If you have any questions about this Return & Refund Policy or need help with an order, please contact us:

Email: info@woofdecals.com  
Address: 3442 E 123rd Ave, Thornton, CO 80241, United States  
Phone: [ 720-515-0051]

By placing an order on WoofDecals.com or through our official storefronts, you acknowledge and agree to this Return & Refund Policy.

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